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Managing my Subscription

How do I change my bag size?

In 'Items' click 'Edit'. Add the item you require before removing the item you no longer need. Don't forget to 'Save' any changes. This video clip will show you how: Watch Clip Go to account Do you l…

Updated by Nicola Folkes

Manage my subscription - Quick Start

The following video is a quick start to managing your subscription: Watch clip Go to my account Do you love the idea of feeding raw but hate the mess, fuss or your dog just won't eat it? Wolfworthy i…

Updated by Nicola Folkes

How do I change my frequency?

Changing how regularly we dispatch bags to you is easy to do. Login then select ' Manage subscriptions' then in the top box click 'Edit' Please don't forget to check the date you want any changes to…

Updated by Nicola Folkes

How do I delay my order?

You can delay your next dispatch by logging in to your account. Select ' Manage Subscription' Update the next dispatch date by clicking 'Reschedule dispatch date' You can select the desired dispatch…

Updated by Nicola Folkes

How do I change my shipping address?

Changing your shipping our billing address is easy. Log into your account Click ' Manage Subscriptions' Click 'E dit' in the shipping address box and enter your new details. Don't forget to click ' S…

Updated by Nicola Folkes

How do I Pause or Restart my subscription?

To Pause or Restart your subscription log in and select 'Pause Subscription'. For more help watch this clip: Watch clip To Cancel completely log in a select 'Cancel Subscription' button. For more hel…

Updated by Nicola Folkes

How do I change the number of bags in my subscription?

It is easy to increase or decrease the number of bags in your subscription. Log into your subscription and click ' Manage Subscription ' then in the 'Items' box click 'Edit'. You can then adjust the…

Updated by Nicola Folkes

How Do I Skip an Order?

To skip your next order: Log into your account and select 'Manage Subscription' then look down the page to select which order you want to skip. Select 'Skip order' where needed. The change this back…

Updated by Nicola Folkes

How do I change the payment card on my subscription?

Changing the card linked to your subscription is very simple. Log in and select 'Manage your Subscription' then in the payment method box click ' Edit'. You will be sent an email with a secure link t…

Updated by Nicola Folkes

When is my next bag due to be dispatched?

Log into your account and click on 'Manage my Subscription ' Look at your ' Upcoming Orders' Your next order will be displayed towards the top of the list. If you want to edit this click 'Reschedule…

Updated by Nicola Folkes

I can't log in to my account

You can access your subscription 2 ways 1) Use the 'Magic Link' emailed to you when you first set up your subscription order. Clicking this link will take you straight to your subscription without th…

Updated by Nicola Folkes

Can I buy treats only?

Yes, you can buy treats on their own - shipping charges apply. Any purchase of treats with a bag of food received free shipping

Updated by Nicola Folkes

How do I add Treats?

Log in to your account. Click 'Manage subscription' In 'Items' click 'Edit' then 'Add Item' Don't forget to 'Save' The following clip will show you how: Watch Clip Your treats will be dispatched with…

Updated by Nicola Folkes

How do I change my next dispatch date?

It is really easy to check when your next dispatch is coming and make a change if needed. > Log in >Click ' Manage Subscription' then 'Reschedule dispatch date ' Watch Clip Note: The earliest date yo…

Updated by Nicola Folkes

New system for subscriptions

New Subscription System We are in the process of moving our subscription customers to a new system. This can be done in two ways: 1. If you have received a 'Quick check out link' you can go ahead and…

Updated by Nicola Folkes

When will I receive my first bag?

When you set up a subscription we dispatch your first bag right away (Mon-Fri). You will receive an order number immediately and then a shipping confirmation when it is dispatched. Your next bag will…

Updated by Nicola Folkes

How do I set up a subscription?

It is great you are interested in using our subscription service. It really is fab! Setting it up is so simple. This video clip will show you how: Subscription demo Do you love the idea of feeding ra…

Updated by Nicola Folkes

Do I have to Subscribe?

You do not have to subscribe to buy our food. Selecting 'One-time' purchase at the check out means you will only order once (this is our default setting). We sell lots of bags as and when customers n…

Updated by Nicola Folkes

How often do I need to order?

Your frequency of delivery is very flexible and depends on how much your dog eats. You can choose to have smaller more frequent deliveries or go for a larger bag more spaced out. Check the feeding gu…

Updated by Nicola Folkes

When will my card be charged?

Only when a bag is dispatched. All of our repeat subscription orders are processed at around 10:30 am and dispatched on the same day (Mon-Fri). If you set up your order to process on a weekend it wil…

Updated by Nicola Folkes

Do I have to have the same items every time?

You can amend your order as and when you like. If you want to change from one bag size to another just add the size you want then delete the one you no longer require. Please keep at least one item i…

Updated by Nicola Folkes

Where do I subscribe?

Go to the 'Shop'. Select the item you want. At the check out click ' Subscribe and Save'. Select the number of weeks you want until a repeat delivery. Proceed through the normal check out process. A…

Updated by Nicola Folkes

How does a Subscription work?

A subscription allows you to set up a regular delivery so you don't forget to order and run out. You save 10% on all subscription bags. Decide how often you need a delivery and select 'Subscribe and…

Updated by Nicola Folkes

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